Terms and conditions

INTRODUCTION

The purchase contract and then the purchase accord are concluded by the exact filling of the application form attached to the online electronic catalog at www.florens.it/checkout and the subsequent submission of the form itself, after displaying a printable order summary web page, which contains the details of the buyer and the order, the price of the purchased good, the shipping fees and any additional charges, payment methods and terms, the address where the goods will be delivered and the right of withdrawal.

When the Supplier receives the order from the Buyer, he sends a confirmation e-mail to invite him to open the confirmation and summary web page, printable, which also includes the data recalled in the previous point.
The contract is not considered perfected and effective between the parties in defect of what indicated in the previous point.

These terms and conditions (the “General Sale Conditions”) regulate the offer and sale of products on the website www.florens.it of the company Florens Shoes Srl, with registered office at Via Dell’Industria 5, 63813 Monte Urano (FM) Italy with VAT number IT 01763740444. Each order implies acceptance of these General Sales Conditions. It is recommended to read and read the General Sale Conditions carefully before ordering any products on the Site.

OBJECT

These General Sale Conditions exclusively regulate the offer and sale of products to Consumers on this Company’s Website.

 

ACCEPTANCE

By placing the order, the Customer declares to have read the General Sale Conditions available on the Site and to have accepted them.

 

DELIVERY AND SHIPPING COSTS

Each order placed is sent to our warehouse to be prepared, after validation of the payment.

All ordered items are available in our warehouse, this means that the items are checked, packaged and delivered to the courier quickly. For this reason we can not make changes to your order and the method of payment and delivery chosen. You will be notified by e-mail the day of the shipment of the package. The packages are delivered by courier and delivery times vary from 2 to 5 working days. 5 for recipients located on the islands. Shipping costs for orders over € 100.00, for Italy, are charged to Florens Shoes Srl, while for orders of less than € 100.00 shipping costs vary depending on the place and time of delivery and are shown in the table below. The costs related to a “cash on delivery” (valid only for Italy) are € 5.00. Shipping costs for Europe amount to € 25.00. 

 

ONLY FOR ORDERS < 100 €
Luogo GLS: 24H / 48H per le isole Espresso: 4 giorni lavorativi
Venezia, Laguna e isole minori 15,90 € 5 €
Sardegna 10,90 € 5 €
Calabria, Sicilia, Basilicata 7,90 € 5 €
Resto d’Italia 5,90 € 5 €
Resto del mondo / 25

 

PRICES AND PAYMENT CONDITIONS

Florens offers you three payment methods:

– PayPal account;

– Credit card;

– Cash on delivery: accepted only for orders shipping in Italy.

The Site is equipped with a protection system. Your bank details are encrypted and protected through the SSL encryption procedure to ensure absolute confidentiality. Your bank details will not be accessible to third parties on the Internet. For this reason you will have to enter the number of your credit card for each new order.

 

PASSAGE OF THE RISK OF PERFORMANCE OF THE GOOD

According to the art. 63 Cod. Cons. Leg. 21/2014, the company assumes the responsibility of ensuring delivery of the goods to the recipient.

 

LEGAL CONFORMITY GUARANTEE

The company assumes the responsibility of repairing, replacing or reducing the price or refunding the customer if the purchased goods prove to be defective or different as described on the Site. The company is subject to the rules of legal guarantee for 24 months from delivery of the product. The customer has two months to report the defect to the company. The warranty covers the product that has conformity defects and can not be invoked in case of negligence and / or carelessness in the use and / or maintenance of the product.

 

RIGHT OF WITHDRAWAL

If you are not satisfied about your purchase you can exercise the right of withdrawal within 14 days from the delivery date. In this way, once you receive the product, you will have the opportunity to evaluate it and decide whether to keep it, replace it or return it by obtaining a refund of the amount paid.

 

In case of return with refund of the amount paid, the customer have to complete the form “Return form” at florens.it/en/returns-and-replacements.  (va messo in inglese) metti “returns and replacements”.

Florens Shoes S.r.l. undertakes to refund the amount to the customer (shipping costs incurred by the customer are excluded) within 14 days from the date of receipt of the product in the company. The products have be returned in the same condition in which they were delivered, undamaged, unused or damaged.

We invite the customer to keep the return email as proof of the request and to wait for confirmation from the company.

 

Refunds will be made using the same payment method as the purchase. We will inform you by e-mail when your refund will be made. We inform you that the time of credit between our account and yours may vary by a few days depending on your bank. In case of return of an order paid by bank transfer or cash on delivery, the refund will be made by bank transfer. We will ask you by email to indicate the bank details, to be refunded. The return costs of the Products are charged by Florens Shoes S.r.l.

 

REPLACEMENT

You can replaced your product with any other product of equal or greater value.

The customer have to fill the “Replacement form” at florens.it/en/returns-and-replacements.

 

 

We invite the customer to keep the replacement email as proof of the request and wait for confirmation from the company.
Once Florens Shoes S.r.l. will have accepted the exchange, the costs of replacing the product will be charged by the company ONLY FOR SHIPMENTS IN ITALY. For shipments abroad, the costs of replacing the product are charged to the customer.

ALTERNATIVE RESOLUTION OF DISPUTES

For disputes about the execution of this contract, the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

 

ODR: Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he / she can file a claim via the European Union ODR platform, reachable at the

following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services out of court. For more information contact: eshop@florens.it

ADR: According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure.

 

The Procedure may be initiated if the consumer has not received a reply or has received a response that he has not considered satisfactory within 45 days after having lodged a complaint with the company.

The customer who decides to make use of the Joint Conciliation procedure (conciliazione paritetica) is obliged to send the request to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126. For more information, please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-ConciliazioneParitetica.kl

 

INFORMATION

For any explanation or information or after-sales assistance, as well as the right of withdrawal, the exchange of goods and guarantee, the Company can be contacted at the following addresses:

Email: eshop@florens.it

Telephone: +39 0734 841141

from Monday to Friday

10:00 to 13:00 and 14:00 to 18:00