FREQUENTLY ASKED QUESTIONS
Last Updated on February 04/09/2017
How to make an order?
It’s very easy!
Check out our catalog and our models by browsing the site and choosing between the GIRL and BOY categories. Every categories are divided by age group that are respectively Baby, Toddler, Junior and Teen. You can also filter items by number, at the price and style of the product.
Once you find the item, simply select the size and press the ADD TO CART button. The product will be added to the cart you will find on the top right. At this point click on the green cart at the top right and go to the section to complete the order.
If you have the COUPON CODE you can write it in the box “coupon code” and press APPLY COUPON.
Once the order has been reviewed you can click on PROCEED TO CHECKOUT to proceed to the last step where you will enter the information necessary to purchase and get your order shipped.
Once you have entered all the necessary info choose the type of payment and shipping (if your order is less than 100 euros, otherwise it is free) and click on PLACE ORDER. You will receive an email confirming the purchase has been made.
How long does it take for my order to be sent?
Each order placed is sent to our warehouse to be prepared, after validation of the payment. All ordered items are available in our warehouse, this means that the items are checked, packaged and delivered to the courier on the same day. For this reason we can not make changes to your order and the method of payment and delivery chosen. You will be notified by e-mail the same day of the shipment of the package.
You found your favorite shoe, but are you insecure about the size?
Follow the instructions below and you will know the right size in a few seconds. .You can safely replace the shoes that you will buy within 30 days FREE.
Non preoccuparti di sbagliare, dopotutto siamo umani.
Potrai tranquillamente sostituire la calzatura che acquisterai entro 30 giorni GRATIS, comodamente da casa tua.
-Come misurare il piede del bambino-
-How to measure the baby’s foot-
1- Measure the sole of the foot from the heel to the toe
2 Compare it with the conversion table
How can I pay?
Florens offers you three payment methods:
– PayPal account;
– Credit card
– Cash on delivery: accepted only for orders whose Italian shipping address.
Is payment secure?
The site is equipped with a protection system. Your bank details are encrypted and protected through the SSL encryption procedure to ensure absolute confidentiality. Your bank details will not be accessible to third parties on the Internet.
For this reason you will have to enter the number of your credit card for each new order.